They will want a satisfied customer who will refer them additional business . The company may not have a quick answer for about 5% of the problems out there. Be patient and work with your cable box company until you find the right Converter box for your area. Sometimes technology changes for your area and the source may need to do some additional research to get the desired image. Do this before the warranty / guarantee has run out. Even then there may be a solution. 12. How can you improve the quality of your cable converter reception? Amplification may be needed to correct the problem . Whenever a cable signal is split between two or more TV’s or routed to some other video components such as VCR’s , the signal weakens and produces a poor quality picture.

Usually the source has another outlet or may need to do research on your request. 14. What are "bullets"? The terms "bullets" is very misleading and has grown way out of control in this industry. Cable companies transmit data, this is how all addressable cable systems work. Both, cable companies and cable dealers alike use the term "bullet" to describe this transmission of data . Bullets are nothing more than transmitted signal which affects the cable box program. It does not fry the guts of the equipment but rather may shut the box off temporarily, reprogram the box, or shut the box down in an error mode. The box can easily be reset by unplugging it for 15min. This will allow the unit to reset and correct any error that has occurred.

The weak signal may cause a "snowy" or gray picture, or may even result in weak color or lack of color. Since most cable viewers use several different video components, it is recommended that an amplifier be used to restore the signal strength and the picture sharpens. In most cases, the amplifier brings the picture " back to life " and restores it’s original quality. Consider using a 10db amplifier to improve signal strength. 13. What happens when there isn''t a replacement for your cable company box? Most converter sources will carry the common brands. When your company doesn’t carry your brand then you need to find out if they either have it in stock or have a source for your uncommon make and model.